Privacy policy

Sattva respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

When you use our website, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely via payment gateway)

  • Device and browsing information

How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.

  • Communicate order updates and provide customer support.

  • Improve our products and website experience.

  • Send occasional updates, promotions, or newsletters (only if you have opted in).

Payment Security

All payments are securely processed through trusted payment gateways such as Razorpay. Sattva does not store your credit card or banking information.

Data Protection

We take reasonable precautions to ensure your data is protected against unauthorised access, misuse, or disclosure. Your information is safe with us. Every two years, all inactive customers will be deleted from our backend after a final notice of deletion is sent. An inactive customer is defined as a person who provided information at the time of registering or ordering on our website but has not placed a first or subsequent order for a full year.

You may access and update your data after logging in. If you wish to have your data deleted, please send a request to ask.sattvaindia@gmail.com. Any privacy-related grievances may be directed to the same email address, and we will respond within 5 working days.

Third-Party Services

We may share limited information with trusted service providers, including:

  • Payment processors

  • Shipping partners

  • Website analytics providers

These parties only receive the information necessary to perform their services.

Cookies

Our website may use cookies to enhance your browsing experience and help us understand website usage. You may disable cookies through your browser settings if you prefer.

Your Rights

You may request the deletion of your personal data by contacting us at ask.sattvaindia@gmail.com.

Contact Information

For any questions regarding these policies or grievances, please contact:

Email: ask.sattvaindia@gmail.com

Location: Sattvaindia.org, C/o. Ramakrishna Sarada Samiti, RKSS Building, Behind T-67, Pratiksha Nagar, Opp. Maratha Excellency, Sion East, Mumbai – 400022. India.

WhatsApp Number: 8591513862.